1. How does the order process for invitations work?
When you have decided on your favourite design and have made payment we will email you directly for some additional information. We want this process to be easy and personal for you so please do feel free to contact us in between with any thoughts or queries.
We will need to know the following….
If you have ordered the name tags we will write the names of your guests on them- if you have opted for the sealed boxes please do specify if you would still like the tag placed on the bottle (as in the pictures) or secured to the outside of the box with the wax seal.
2. How long do I have to wait until the invitations arrive?
As all of our stock is made to order it can take up to 14 days before the items are sent out, this will also depend upon current orders. We will email you throughout the process to keep you updated if there are any problems or delays.
3. What happens if my stock comes damaged?
We will endeavour to package our products securely and safely but if it should arrive damaged please take a photo of the items then dispose of them safely. We will of course replace the damaged product.
4. Do you ship internationally?
We do, please contact us with specifics and we will be able to give you an updated price on packaging from the UK to you.
5. Can you post the invitations to my guests?
At present we offer postage service for all our full-size message in a bottle invitations (excluding save the dates and thank yous). This is provided at a flat rate of £3.00 per invitation but does require you to purchase the gift box with the invitation - for further information or any questions please contact us
6. What is your returns policy?
Our 7-day returns guarantee means that if for any reason you are unhappy with your purchase (excluding goods that have been personalised), you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item
We can only accept the return of opened items or personalised items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect.
7. Can you cancel an order?
If you've accidentally placed an order or just changed your mind, don't worry. You can cancel or amend any order right up to the point before we start to process it. Just email firstname.lastname@example.org with your order number as soon as possible and provided we haven't started to process your order we will cancel and refund the full order value. Please note this does not affect your statutory rights.
8. What is your refunds policy?
If you send your item back to us we'll process the returned item then notify you via e-mail of your refund (excluding goods that have been personalised). You can expect a refund in the same form of payment originally used for purchase within 7 days of our receiving your return. We cannot refund the delivery costs as this service has been performed and charged for separately. By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered (excluding goods that have been personalised).